Policies, Terms and Conditions

Terms of Service

Our Privcy policy about how we use your data can be found separately here. How we use your data

Last updated on 1 November 2024

Membership

Membership is for personal use only ie the purchaser. 

Conditions of membership:

  • Membership is not transferable – you can’t give it to someone else.
  • Members agrees to accept the conditions of membership for the entire Membership Subscription Period. 
  • The materials appearing on this website or our Facebook group are provided for informational purposes only and do not constitute legal advice.
  • Advice and guidance given to members is not legal advice and use of information and guidance is entirely at your own risk.
  • This disclaimer asserts that no warranties or representations are given in relation to the information and it seeks to exclude any liabilities that may arise out of the use or misuse of the information.
  • Members are responsible for their own information literacy such as (but not exclusively) checking the date of writing for information articles or social media posts where changes in the law may have occurred since they were written.
  • The authors of information provided to members or public assume no responsibility or liability for any errors or omissions in the content of this site or on social media sites.
  • Whilst we do utmost to provide accurate and helpful information, the information contained in this site and social media posts is provided on an “as is” basis with no guarantees of completeness, accuracy, usefulness or timeliness.
  • Members shall not at any time disclose any information about their clients within the Facebook group or on our website that could identify them eg names, address, care details etc. ( this list is not exhaustive).
  • Members do not have private access to advice services.
  • To join the Facebook members group for information and advisor access, you need to have a Facebook account and agree to any group rules and participant questions.
  • We are not responsible for any rules or decisions made by Meta (who own Facebook) to remove your profile, your account, the group, posts or other content within the group.
  • Members agree to read and agree to the rules of the PA Professional UK Facebook Group.
  • Refunds will not be offered if you decide not to use (or are banned from using ) the Facebook group provided for members.

You may not sell (for commercial gain), or otherwise share for free or distribute,

  • any ebook or web page, passwords, documents you receive as a member
  • in print or digital format (including, but not exclusively on web sites, free to play/downloads, Apps, social media groups/pages or web forums),
  • in its current form or if modified or changed by yourself eg text cut and pasted or placed into AI.

Annual Membership Fees

  • Payment is taken automatically every year. An email reminder will notify you 7 days before your next payment is taken.
  • Memberships may be discounted at times or for a set period and will be clearly stated at the time of purchase.
  • Memberships that are less than the current yearly price (eg if taken when discounted offer is available) will revert to full price in the second year.
  • If you wish to cancel, you must do so before the next payment goes out.
  • Refunds are not available unless specific conditions are met (see below for any conditions a refund may be available)
  • We reserve the right to cancel your subscription: (this list is not exhaustive)
    • if you require support to use the internet, e-mail, social media accounts or open attachments or ebooks.
    • if you have not provided a valid email address or home address required for digital or membership services in the UK.
    • your payment method is repeatedly declined or
    • if the product is no longer available (eg no more future editions will be made – see below for refunds if this happens).
  • If we cancel because the membership services are no longer available, we will refund the remaining amount for services that won’t be received eg if you subscribe yearly and we cancel the service after 7 months, we will refund you for the value of 5 months.
  • You will receive any digital product, to the email address provided at checkout.
  • You are responsible for ensuring a correct email address.
  • You are responsible for ensuring you do not operate automatic deletion of items that your device thinks is junk/spam.
  • You are responsible for ensuring you know how to use email and open e-mail attachments.
  • Products can not be substituted or exchanged.
  • Books which are free to members may be bought individually and we reserve the right to make subscription products available for purchase, by others, at any time on our web-site.

Refunds for memberships

  • At checkout you will be asked to accept these terms and conditions
  • You consent to waive (give up) your right to a refund to have instant access to membership benefits and information.

Report services

You will be asked to provide some details by email so we can start an analysis and review eg a link to your social media public profiles. We will never ask for passwords to your website or social media accounts.

Reports and evaluations will be available within 21 -28 days and sent via email.

Reports will be in English and pdf format.

Reports are sent to the address provided at checkout.

Digital downloads

Digital downloads are not refundable if passwords are provided for instant access immediately after purchase.

We provide help pages for payment and other services.

Payment options

Secure options via Stripe payments (including cards, Apple Pay and Google Payments).

Stripe keeps your payment information secure and they prevent us from seeing your card data.

Returns & exchanges

The following items can’t be returned or exchanged

  • Digital Downloads such as ebooks (see above).